Privacy Policy for Active Pet Rehabilitation
15th September 2024
At Active Pet Rehabilitation, we value the privacy of our clients and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the relevant laws and standards, including those required to be an AMP-approved email newsletter sender.
1. Information We Collect
We collect personal information directly from our clients, including:
- Full name
- Contact information (email address, phone number, mailing address)
- Pet’s details (name, breed, age, medical history, and other relevant information)
- Payment details, if applicable
2. How We Use Your Information
We use the personal information you provide for the following purposes:
- To schedule and confirm appointments
- To send you and your referring vets information and updates about your pet’s care
- To communicate updates, newsletters via email (including carousel images), and promotional offers
- To respond to inquiries and customer service requests
- For billing and payment processing
3. Email Communications
As part of our communication with clients, we may send AMP-compliant emails that include images, including carousel images, showcasing pet care tips, rehabilitation updates, or promotional content. By providing your email address, you consent to receiving such communications. You may opt-out of these communications at any time by clicking the unsubscribe link in the email or by contacting us directly.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except where required by law or with your explicit consent. In certain cases, we may share information with your vet, or trusted third-party service providers (such as email service providers) to assist in managing our communications with you.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using encrypted connections for all data transfers and storing your information securely in compliance with applicable Australian laws and industry standards.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, or reporting requirements.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Request deletion of your personal information, subject to legal retention obligations
8. Contact Information
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Active Pet Rehabilitation
83 Hutton Street
Osborne Park
WA 6017
e: info@activepetrehab.com
ph: +61 421932498